Please follow these steps to use iOS screen sharing for remote support...

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On the iOS device (v12 or above)  -   How to video...

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1.   Open up your iOS settings

2.   Go to Control Center > Customize Controls

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3.   Add Screen Recording to be displayed in the Control Center

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4.   Now return to your homepage / screen

5.   Open the App Store and search for  Teamviewer Quick Support

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6.   Download Teamviewer QuickSupport to your device

7.   Open Teamviewer QuickSupport and press Allow so that Teamviewer can send you notifications

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8.   Now Teamviewer will display your ID number which you need to provide to AP-it so that we can connect to your device.

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9.   Now swipe your finger up your screen to display the below, then select Teamviewer and press Start Broadcast

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10.   You're now see the below screen which means that AP-it now can connect to your device and help you

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Stop screen sharing in the iOS device

 

1.   To stop screen sharing just click on the red bar at the top of your screen

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2.   Now click on Stop which will finish the screen broadcasting and disconnect the remote support connection.

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